1.1 JusRé products are sold through the private limited company JUSRE BV, with registered office at 8730 Beernem, Sint-Jorisstraat 88a, VAT BE 0656.817.187, RPR Ghent, Bruges division. These general terms and conditions apply to activities through the webshop.

1.2 By placing an order, the customer acknowledges having read these general terms and conditions and accepts that they will apply to all existing and future legal relationships with JusRé BV.

1.3 These general terms and conditions always take precedence over any terms and conditions of the customer, which are not enforceable against JusRé BV, even if they stipulate that they are the only terms and conditions applicable.

1.4 Any deviation from these general terms and conditions must be confirmed in writing between JusRé BV and the customer. Such deviation is only valid for the specific agreed-upon case and can never be considered a precedent.

1.5 Failure by JusRé BV to exercise any right, even repeatedly, can only be considered as tolerating a certain situation and does not lead to the forfeiture of rights.

1.6 JusRé BV reserves the right to amend or modify its terms and conditions at any time.

1.7 The invalidity of one or more provisions of these general terms and conditions, or a portion thereof, shall not affect the validity and applicability of the other clauses and/or the remainder of the provision in question. In the event of the invalidity of one of the provisions, JusRé BV and the client will negotiate to replace the invalid provision with an equivalent provision that reflects the spirit of the general terms and conditions. If JusRé BV and the client cannot reach an agreement on this matter, the competent court may moderate the invalid provision to what is (legally) permitted.

2.1 When ordering JusRé products online at www.jusre.be , all steps of the ordering process must be completed.

2.1 A webshop order must be paid online in accordance with the provisions of Article 7.

3.1 JusRé BV is only bound to deliver the products and/or perform the services as specifically described in the order confirmation or other documents that form part of the agreement.

3.2 All products and services not explicitly provided will be charged additionally to the customer, regardless of whether they are the result of a change to the order by the customer, unforeseen circumstances, or any other reason.

The consumer customer does not have a right of withdrawal for online purchases of JusRé products via www.jusre.be in accordance with the provisions of Book VI of the Code of Economic Law, as these purchases relate to the delivery of goods that have a limited shelf life and are likely to spoil quickly (Article VI.53, 4° of the Code of Economic Law).

5.1 Deliveries are made by JusRé BV or its logistics partner to the delivery address specified by the customer.

5.2 Standard delivery of webshop orders takes place on Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, and Saturdays (excluding public holidays and bridge days). Standard shipping is subject to the services of the relevant postal and courier services, so JusRé BV can only provide a guideline delivery date.

5.3 A minimum purchase of products worth €40 (plus €10 standard shipping) applies.

5.4 For orders over €80 with standard shipping, no delivery costs will be charged (otherwise, a €10 delivery charge will be added to the total). If the customer opts for evening delivery by courier, an additional €5 will be added to the shopping cart total.

5.5 JusRé BV is not liable if the delivery is left unattended at the agreed delivery address (for example at the door) on the customer's instructions.

5.6 Late or non-delivery due to force majeure or hardship on the part of JusRé BV will not give rise to any liability on the part of JusRé BV towards the customer.

6.1 All product prices are in euros and include VAT. Additional costs, such as delivery charges, are always listed separately.

6.2 JusRé BV reserves the right to adjust prices at any time. The price owed by the customer is the price shown on the order confirmation.

7.1 Online orders placed through the JusRé BV webshop must be paid immediately using the online payment instruments offered.

For online payments, JusRé BV uses external professional and specialized partners who manage a payment platform. The customer's financial information entered for an online payment is exchanged only between the external partner and the relevant financial institutions. JusRé BV does not have access to the customer's confidential financial information. Online payments are processed using secure protocols. All online payments are subject to the terms and conditions of the external payment platform operator, who is solely responsible for the correct execution of all online payments.

7.2 Unless expressly agreed otherwise, JusRé BV is not obliged to deliver or execute until the online order has been paid in full.

7.3 By placing an online order, the customer expressly agrees to the use of electronic invoicing by JusRé BV.

7.4 Consumers (B2C) who place an order by phone or email will receive an invoice by email upon delivery. Invoices are payable within eight days of the invoice date to the account number of JusRé BV. Payments may not, under any circumstances, be dependent on special circumstances or the proper execution of the transactions invoiced. All complaints regarding invoices must be submitted by registered letter within EIGHT DAYS. After this letter, they will no longer be admissible.

If, within fourteen days following the notice of default, the debtor has not provided any reasonable or acceptable means of defence, the amount of the invoice will be increased by:

• compensation in accordance with:
• the legislation on combating late payment for commercial transactions equal to 10% of the outstanding amount with a minimum of € 40
• the Code of Economic Law stipulates as follows with regard to consumer debts:
• * €20 if the amount is less than or equal to €150
• * €30 + 10% of the amount due on the installment between €150 and €500, if the amount due is between €150 and €500
• * €65 + 5% of the amount owed on the installment exceeding €500, with a maximum of €2,000 if the amount owed exceeds €500. This compensation is reciprocal insofar as JusRé BV fails to fulfill its obligations.
• default interest equal to that determined in accordance with Article 5 of the Late Payments Act.

In the event of a dispute, only the Courts of Bruges have jurisdiction.

7.5 Professional customers (B2B) placing orders for professional use can request an invoice during checkout. Invoices can only be validly contested by registered letter within ten business days of the invoice date, stating the invoice date and number and providing a detailed explanation of the protest.

8.1 JusRé BV guarantees the quality and freshness of its products during the indicated consumption period, provided that the customer stores the products in their unopened packaging and in adequate conditions (including refrigeration).

8.2 The customer must verify the products after delivery, including (but not limited to) with regard to conformity, correct quantities, visible defects, late delivery, etc. Complaints regarding the JusRé products will only be considered if the customer has noted them on the signed delivery note or, if there is no delivery note, submits them in writing or electronically to JusRé BV within two (2) hours after the products have been delivered or after the agreed time at which the products should have been delivered. Upon discovering any defect, the customer is obliged to immediately stop using the products in question.

8.3 In any case, complaints must always be submitted in writing or electronically to JusRé BV, identifying the goods/services involved and providing a detailed explanation of the complaint. In the absence of a timely written complaint, the customer is deemed to have irrevocably accepted the delivered goods and services.

8.4 After discovering any shortcoming or alleged defect, the customer is obliged to do and have done everything reasonably possible to prevent (further) damage.

8.5 The customer is obliged to reimburse costs incurred as a result of unjustified complaints.

9.1 JusRé BV's liability is limited in any case – at JusRé BV's sole discretion – to the (re)delivery of missing or defective products. If re-delivery/re-performance is no longer possible or meaningful, the customer is entitled to a refund of the price of the missing or defective products and/or services.

9.2 In any event, JusRé BV's liability will never exceed the invoice value of the missing or defective products or services. JusRé BV's liability is limited to the liability imposed by law.

9.3 Under no circumstances can the customer claim indemnity from JusRé BV for:

(i) Defects caused directly or indirectly by an act of the customer or a third party, regardless of whether this was caused by an error, negligence or carelessness;

(ii) Problems with the freshness or quality of products due to:

(a) Consumption after the indicated best-before date or the normal consumption period of the products;

(b) Storage in inadequate conditions (including in terms of cooling, humidity or external odours), in inadequate packaging or after opening the packaging;

(iii) Additional damage arising from further use or application by the customer after the discovery of a defect;

(iv) Claimed defects based on subjective data, such as personal taste or preferences;

(v) Allergic or other reactions resulting from the consumption of the products;

(vi) Claims relating to the failure to achieve certain dietary, health, or mental health goals. JusRé BV does not guarantee that the customer will or can achieve such goals;

(vii) Damage which would not have occurred if the Customer had acted with sufficient diligence to limit the damage;

(viii) Damage caused by force majeure or hardship, in accordance with the provisions of Article 12;

(ix) Indirect and consequential damages, such as, but not limited to, damage to image, loss of income, loss of turnover, damage to third parties, etc.

10.1 JusRé BV and the customer are not liable for any failure to fulfill their obligations caused by force majeure or hardship.

10.2 In the event of force majeure or hardship, JusRé BV shall have the right, at its sole discretion:

(i) To temporarily suspend the performance of its own obligations;

(ii) Revise the contractual terms;

(iii) Terminate the agreement by simple written notice to the customer, without JusRé BV being or being liable for any damages.

In all these cases, the customer will be obliged to pay for all products and services already delivered on the date of suspension, revision or termination, and for all costs incurred or yet to be incurred by JusRé BV as a result of the suspension, revision or termination.

10.3 All circumstances which at the time of concluding the agreement were reasonably unforeseeable and unavoidable and which create the impossibility of performing the agreement or which would make the performance of the agreement financially or otherwise more onerous or difficult than normally anticipated, such as (but not limited to) natural conditions, war, terrorism or threat of terrorism, strikes, lockouts, illness, staff shortages, business-organisational circumstances, seizure, fire, breakage of machinery and/or tools, scarcity of raw materials and/or supplies, delays or bankruptcy of suppliers or subcontractors, shall conventionally be considered as cases of force majeure or hardship.

11.1 In the event of a dispute concerning these general terms and conditions, as well as any other agreement concluded between JusRé BV and the customer, the courts and tribunals with territorial jurisdiction in the area where JusRé BV's registered office is located shall have exclusive jurisdiction.

11.2 Belgian law applies.